When you use our Site there is a number of ways in which you provide information and other data to us. By using our Site, you consent to us collecting and processing this data on the terms and for the reasons which are explained below.
The personal data of our users is processed under the General Data Protection Act (“GDPR”) and the DPA’18 on the lawful basis of legitimate business interest.
We own and operate this Site.
Our Data Protection Officer can be contacted by email at firstname.lastname@example.org
As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
- The right to be informed about our collection and use of personal data.
- The right of access to the personal data we hold about you (see section 12).
- The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 14).
- The right to be forgotten – i.e., the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 14).
- The right to restrict (i.e., prevent) the processing of your personal data.
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation).
- The right to object to us using your personal data for particular purposes; and
- Rights with respect to automated decision making and profiling.
- If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens’ Advice Bureau.
What information we collect
You give us information when you sign up to receive our newsletter, buy a ticket or pass to an event, workshop or conference, update your contact information on and through our websites or communicate with us. The information that we may hold about you may include:
- Your name
- Postal address
- Telephone number
- Email address
- Your age (if you are under 18)
- Ticketing history
- Billing information
- Donation history
- Your preferences about how we communicate with you about our activities.
- Information that is available publicly
- Work or application forms that you submit to us.
- We maintain a record of your transaction history, but we never store your payment card number. We keep a record of the emails we send you and we may monitor if you receive and open them so that we can make sure we are sending you the most relevant information.
How we use your data
We will use your data in a variety of clearly defined ways as follows:
- General usage, which applies across our work.
- Keeping a record of your relationship with us
- To ensure that we know how you prefer to be contacted.
- If you are a member of our mailing list:
- To send you information about events, news and activities that may be of interest to you by email and post.
- To encourage you to participate in fundraising campaigns to support our work.
- To tell you about changes to our work and services
- If you have booked or signed up to attend an event with us:
- To provide you with conference or event tickets that you have booked or requested.
- To contact you if there is a change to an event that you are booked or signed up to attend.
- To administer your ticket, booking or donation (including the processing of Gift Aid and associated declarations)
- To let you know about other similar events that you may be interested in attending.
- If you donate to our work or organisation:
- To update you on the projects or areas of work that you support
- To administer your donation (including the processing of Gift Aid and associated declarations)
- If you enter your work to participate or compete in our submissions or opportunities:
- To administer your work for the purpose of that programme or opportunity only
- To create anonymised statistical overviews of entries for the activity that we use to report to funders and stakeholders and to demonstrate the demand, reach and interest in our activities.
- To use anonymised data to monitor, evaluate and support research into the impact of our work.
- If you apply for a freelance job with us or are successfully commissions through our submission process:
- We will administer your application or submission through our assessment and interview processes.
- If you are successful in your application or submission, the associated administrative assessment of your application will be kept with your contract. We will store details of any payments to you on our accounting systems and will use a third-party banking provider to process payments to you.
- If you are unsuccessful in your application or submission your data and the attached information that you submitted will be marked for deletion and will be disposed of in line with our timed deletion framework (and typically within 12 months of the submission deadline)
- We may ask candidates to fill out an equality and diversity monitoring questionnaire. This data is anonymous and is kept for statistical or legal reasons. Summary data may be shared with partners such as government departments and Arts Council England
- If you engage or follow us on social media, for example on our Facebook pages, Instagram or Twitter we will have access to any information that you have agreed to share on that channel. This may include your name/user name, demographic information and access to content that you have posted. We may use this information for statistical purposes to help us understand the size of demographic make-up of our users/audience and we may use contact details to send you a response to something that you have raised.
- If you do not want to receive information by post or email about events, offers, our fundraising activities or research you have the option to change any of your contact preferences at any time by clicking unsubscribe on email bulletins or contacting us to ask for your details to be removed.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer (if you consent to us using cookies). Cookies contain information that is transferred to your computer or device hard drive.
Our cookies help us to
- Make our website work smoothly as you would expect.
- Save you having to log in every time you visit the site.
- Remember your settings during and between visits.
- Offer you content.
- Improve the speed and security of the site.
- Allow you to share pages easily across social media networks.
- Continuously improve our website
- Make our marketing more efficient.
- Collect any personally identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pass personally identifiable data to third parties.
- Website Function Cookies
- Determining if you are logged in or not.
- Allowing you to view and add information to the site.
- Tailoring content to your needs
- There is no way to prevent these cookies being set other than to not use our site.
Visitor Statistics Cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Except for essential cookies, all cookies will expire after 3 years.
By using our website, you agree that we can place both essential and non-essential cookies on your device.
If you would like to block cookies from our website then you can set your browser to do so, by following the instructions on this page.
All of the information that is provided to us will be stored on our secure UK based servers encrypted using SSL encryption.
We take your privacy seriously and will take all reasonable steps to protects your personally identifiable information, but please be aware that any data which you send to our Site is sent at your own risk.
Changes to this policy
If you have a concern about your privacy or you would like to know more about how your personally identifiable information is collected or used, please contact us. We ask that when you contact us with a complaint, please include contact information and clearly describe your complaint. We will respond to your request or complaint within a reasonable time and will let you know next steps in resolving your complaint. If you are not satisfied with our response, you may also contact your local and federal data protection authorities to lodge a complaint.
Notices and provisions
Non-material changes and clarifications will take effect immediately, and material changes will take effect within 30 days of their posting on the Site (unless we specify a different notice period). If we make changes, we will post them and will indicate on this page the policy’s new effective date. If we make material changes to this policy, we will notify you here, by email, or through notice on our home page.
How to contact us